Everything you need to know about renting a car with Zil Ride — from booking and pickup to insurance and returning your vehicle.
Start on Book a Car. Choose your dates, pickup and return locations, vehicle type and any extras. Submit your request and wait for the Zil Ride team to confirm it by email.
Before arrival, send copies of your passport and valid driving licence to our WhatsApp number, +248 264 2507, so we can prepare your rental agreement. Bring the original documents and a credit or debit card in the driver’s name to pickup.
Bring your valid original driving licence. If it isn’t in English, or you’re unsure whether you need an International Driving Permit, check with us before booking.
You must be at least 21 and have held a valid driving licence for at least two years.
The rental includes basic third-party insurance, unlimited mileage and 24-hour assistance. Optional extras, such as child seats and Collision Damage Waiver (CDW), are priced separately during booking.
Your reservation is for the booked vehicle category. The specific model or individual car is subject to availability.
Yes. Request a baby or child seat in the booking options. The applicable charge is shown before you submit the request.
No security deposit is required. Bring a valid credit or debit card in the driver’s name to pickup.
Pay when you collect the car. Cash payment is the agreed rental amount. Card payment adds a 3.5% processing fee. The website does not collect payment.
Yes, you can cancel free of charge. Use the booking details link in your email or contact our team.
Send us a WhatsApp message at +248 264 2507 as soon as you know about the delay so we can coordinate your handover. You can also email Team@zilride.com.
We’ll meet you at the time and location agreed in your confirmation. Online choices include International Airport, Domestic Airport, Cat Coco Jetty and Eden Island. Delivery to Seychelles International Airport and ferry terminals is free. Hotel or villa delivery can be arranged in advance and costs €10–€15 depending on the location.
Inspect the car with our representative. Take a video and note any existing damage before signing the rental agreement. Check the fuel level so you know what to return it with.
Contact our 24-hour WhatsApp support at +248 264 2507 immediately so we can arrange assistance. If another vehicle is involved, obtain a police report for the insurance claim.
Yes. One additional driver can be added free of charge. They must be named in the rental agreement before driving.
No. All rentals include unlimited mileage.
Drive on the left, follow posted speed limits and slow down near large buses on narrow roads. Avoid steep or poorly maintained roads if you’re unfamiliar with them. Avoid parking under coconut trees or large branches, and switch off the lights and lock the car when leaving it unattended.
Most of our vehicles use unleaded petrol. Our representative will confirm the correct fuel for your car at handover.
Basic third-party liability insurance is included. It covers liability for injury or damage to third parties. Damage to the rental vehicle is handled under the excess and the terms of the rental agreement.
The standard excess is €2,000. This is normally the maximum you would be responsible for after a covered accident, provided the insurance terms are met. For minor damage, you pay the actual repair cost. For example, a €250 repair costs €250. We obtain a professional workshop quotation, and you can pay the workshop directly.
Collision Damage Waiver (CDW) costs €10 per day and reduces the applicable excess to €1,500 for a covered accident, subject to the rental agreement. CDW reduces your liability. It does not provide full insurance or cover damage below the applicable excess.
Return the car at the agreed location and time. If you need to change the location, contact us in advance. Please wait for our representative to inspect the vehicle with you at return.
A grace period of up to 30 minutes may apply. After that, any late fee is governed by your rental agreement.
Yes, subject to availability. Contact us at least 24 hours before the scheduled return to arrange an extension.
Please return the car in a similar condition to when you collected it. Excessive dirt, sand or rubbish incurs a €25 cleaning surcharge. Optional cleaning protection is available when booking. Check the terms of that option for what it covers.
Return the car with the same fuel level it had at pickup. If the level is lower, a €10 service fee plus €2 per litre applies. You can ask about a prepaid full tank in advance.
Early returns are not refunded after the vehicle has been handed over.
